Terms of Service

Last updated: 1 June 2026

These terms govern your use of the Holtzapffel website (holtzapffel.net) and any services purchased from Holtzapffel sp. z o.o., registered at Prosta 7/9, 10-028 Olsztyn, Poland. By using this site or booking a service, you agree to these terms.

1. Workshop bookings

Workshop places are confirmed on receipt of full payment. Session dates and times are as stated in the booking confirmation. We reserve the right to reschedule a session if fewer than three participants are confirmed; in such cases we will offer alternative dates or a full refund.

Cancellation by participant. Cancellations made more than 14 days before the session date receive a full refund. Cancellations 7 to 14 days before the session date receive a 50% refund. Cancellations within 7 days of the session date are not refunded, unless the place can be filled by another participant at our discretion.

Health and safety. Participants must follow all safety instructions given by the instructor. We reserve the right to ask a participant to leave a session if their conduct poses a risk to themselves or others. No refund will be given in such circumstances.

Minors. Participants under 18 must be accompanied by a parent or guardian who assumes responsibility for them during the session.

2. Bespoke commissions

Commissions are confirmed by written agreement specifying the piece, price and estimated delivery date. A deposit of 50% of the agreed price is due on confirmation. The balance is due on completion, before the piece is shipped or collected.

Changes. Material changes to the brief after work has begun may result in an adjusted price and timeline. We will notify you before proceeding with any change that affects the cost.

Cancellation. If you cancel a commission after work has begun, the deposit is non-refundable. If we are unable to complete a commission due to circumstances within our control, we will refund the deposit in full.

Delivery. Risk passes to you on dispatch. We use insured shipping for all commission pieces. Claims for damage in transit must be reported within 48 hours of receipt with photographic evidence.

3. Restoration consultations

Written consultations are delivered within 15 working days of receiving all necessary photographs and documentation. In-person consultations are by appointment. Consultation fees are non-refundable once the work has been carried out.

Consultation opinions are provided in good faith based on the information available and do not constitute a formal valuation, authentication certificate or legal document.

4. Intellectual property

All content on this website — text, images, logo, design — is owned by Holtzapffel sp. z o.o. or used with permission. You may not reproduce, distribute or create derivative works from any content on this site without prior written consent.

5. Limitation of liability

To the extent permitted by Polish law and applicable EU consumer protection legislation, our liability for any claim arising from a service is limited to the amount paid for that service. We are not liable for indirect, consequential or incidental losses.

Nothing in these terms limits your statutory rights as a consumer under Polish law or EU Directive 2011/83/EU on consumer rights.

6. Governing law

These terms are governed by Polish law. Any disputes that cannot be resolved informally may be referred to the competent Polish court. EU consumers may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

7. Changes to these terms

We may update these terms from time to time. The version in effect at the time of a booking or agreement applies to that transaction.

8. Contact

For questions about these terms, contact us at [email protected] or by post to Holtzapffel sp. z o.o., Prosta 7/9, 10-028 Olsztyn, Poland.